Shipping Information

It is our priority to deliver your order accurately and as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 3 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

Parcels sent with DHL, which is a premium courier service or a combination of DHL and your local carrier. After your order is dispatched, the following estimated arrival times apply:

USA
Shipping Provider Price Estimated Arrival Time
USPS with online tracking
USD$4.95 on all orders below USD$120
6-10 business days
DHL Express with online tracking
USD$9.95 on all orders below USD$120
3-5 business days
DHL Express with online tracking
FREE ON ALL ORDERS OVER USD$120 3-5 business days


CANADA
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
USD$14.95 on all orders below USD$120
3-5 business days
DHL Express with online tracking
FREE ON ALL ORDERS OVER USD$120 3-5 business days


China, Hong Kong SAR, Singapore, South Korea, Taiwan and Vietnam
Shipping Provider Price Estimated Arrival Time
DHL & local carrier with online tracking USD$7.95 on all orders below USD$120 5-6 business days
DHL Express with online tracking USD$14.95 on all orders below USD$120 3-5 business days
DHL Express with online tracking FREE ON ALL ORDERS USD$120 3-5 business days


MIDDLE EAST
Shipping Provider Price Estimated Arrival Time
DHL & local carrier with online tracking
USD$20 on all orders below USD150
5-10 business days
DHL Express with online tracking
USD$30 on all orders below USD150
3-7 business days
DHL Express with online tracking
FREE ON ALL ORDERS OVER USD$150 3-7 business days


EUROPE
Shipping Provider Price Estimated Arrival Time
DHL & local carrier with online tracking USD$9.95 on orders below USD$120 7-10 business days
DHL Express with online tracking USD$15.95 on orders below USD$120 3-6 business days
DHL Express with online tracking FREE ON ALL ORDERS OVER USD$120 3-6 business days


AUSTRALIA
Shipping Provider Price Estimated Arrival Time
Standard Australia Post with online tracking
USD$4.95 for orders below USD$120
2-5 business days
Standard Australia Post with online tracking
FREE ON ALL ORDERS OVER USD$120
2-5 business days
Express Australia Post with online tracking USD$6.95 on all orders 1-3 business days


NEW ZEALAND
Shipping Provider Price Estimated Arrival Time
New Zealand Post with online tracking USD$7.95 on orders below USD$120 4-7 business days
New Zealand Post with online tracking FREE ON ALL ORDERS OVER USD$120 4-7 business days
DHL Express with online tracking USD$13.95 on all orders 2-5 business days


REST OF THE WORLD
Shipping Provider Price Estimated Arrival Time
DHL & local carrier with online tracking USD$25 on orders below USD$150 7-14 business days
DHL Express with online tracking USD$30 on orders below USD$150 3-7 business days
DHL Express with online tracking FREE ON ALL ORDERS OVER USD$150 3-7 business days


Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday EST (Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Solbari cannot take responsibility for late arrivals. Shipping delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned at the time of purchase. 

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online. For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to?

Solbari ships to over 100 countries.

Questions?

If you have questions, please contact us, and we will be happy to assist you.